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Healing Heroes – Privacy Policy

Effective Date:11/22/2025

Healing Heroes (“we,” “our,” “us”) is committed to safeguarding the privacy of our community, including veterans, donors, volunteers, event attendees, and supporters. This Privacy Policy explains how we collect, use, store, and share information across our communication channels, including email, SMS/text messaging, event platforms, and marketing tools such as Partiful, Klaviyo, TextFree, and similar services.

By using our website, attending our events, subscribing to our communications, or otherwise providing your information, you accept and agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information

We may collect:

  • Name

  • Email address

  • Phone number

  • Mailing address (optional)

  • Date of birth (optional)

  • Military status (optional)

B. Communication Information

  • Opt-in confirmations

  • Responses to messages

  • Engagement data (opens, clicks, RSVPs)

C. Event Information

  • Registrations

  • Attendance history

  • Activity preferences

D. Technical Information

  • IP address

  • Device information

  • Cookies or tracking data (via platforms such as Klaviyo or Partiful)

We collect information only when voluntarily provided or when necessary for program delivery.

2. How We Use Your Information

We use the information we collect to:

  • Provide updates about Healing Heroes programs and events

  • Send opt-in email and SMS communications

  • Distribute wellness resources and opportunities

  • Manage event registrations

  • Improve communication and outreach

  • Maintain legal, tax, and grant-required records

  • Support internal organizational operations

We do not sell or rent your information to anyone.

3. SMS/Text Messaging Policy

By providing your mobile number, you consent to receiving text messages from Healing Heroes. These may include:

  • Event invitations and reminders

  • Program updates

  • Wellness resources

  • Volunteer or donation opportunities

  • Confirmations or follow-ups

Your Choices:

  • Reply STOP to unsubscribe at any time

  • Reply HELP for assistance

  • Standard message and data rates may apply

We use third-party services such as TextFree, Klaviyo SMS, Partiful, and similar platforms to deliver messages. These services may collect technical data required for message processing.

4. Email Communications

By subscribing, registering for an event, or otherwise providing your email, you agree to receive communications such as:

  • Newsletters

  • Event details

  • Program updates

  • Volunteer opportunities

  • Donation announcements

You may unsubscribe at any time using the link in any email.

5. How We Share Information

We only share information with:

A. Trusted Third-Party Service Providers

These may include:

  • Partiful (events)

  • Klaviyo (email/SMS)

  • TextFree (SMS delivery)

  • CRM or cloud storage providers

  • Donation/payment processors

These services may process data on our behalf but may not sell or misuse your information.

B. Legal Requirements

We may disclose information only when required to comply with the law or to protect our community.

6. Data Security

We use reasonable administrative, technical, and physical measures to protect your information.
However, no electronic communication or storage system can be guaranteed 100% secure.

7. Children’s Privacy

We do not knowingly collect personal information from children under 13.
If a parent or guardian believes a child’s information has been provided, they may contact us to request its removal.

8. Your Rights

You may request to:

  • Access your personal information

  • Update or correct your information

  • Delete your information

  • Opt out of communications

  • Withdraw consent

Requests may be submitted using the contact information below.

9. Data Retention

We retain personal information only as long as necessary for:

  • Delivering programs

  • Legal and reporting requirements

  • Communication preferences

  • Operational needs

You may request deletion of your information at any time.

10. Changes to This Privacy Policy

We may update this Privacy Policy as needed.
Any updated version will include a new effective date and will be posted on this page.

11. Contact Us

For questions or privacy-related requests, please contact us:

Healing Heroes
Email: admin@heroeshealing.org
Phone: ______________________________
Website: heroeshealing.org
Address: ____________________________

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